Our People


Chief Executive Officer

Mandi Smith has been our CEO since June 2011 and was previously one of our Family Advisers. She therefore has a wealth of knowledge about Reading Mencap and learning disability. She is a qualified social worker and has worked as such in both the local authority and voluntary sectors. She is a mother of two and has experience of learning disability in her family.

Family Support Service

Sally Utting joined the team in 2015 and is our Preparing for Adulthood Family Adviser. She is an experienced social-care professional, having worked in both the statutory and voluntary sectors. Sally jointly runs the Family Support Service with Louise Roberts.

Louise Roberts is our Legal Officer. She worked in private practice as a Family Law solicitor for 10 years, before moving to work in the not-for-profit and public sectors. She joined Reading Mencap 4 years ago.  Louise jointly runs the Family Support Service with Sally Utting.

Alison Carroll is our Housing Family Adviser and has worked with families, adults and children for Reading Mencap for many years. She is a qualified psychiatric nurse and has a masters degree in child protection. She has vast experience in health and social care, housing and education. She is also a qualified Drama Coach, a Safeguarding Trainer and a Care Act Advocate.

Helen Luckin is our Health Family Adviser.

Lesley Bloomfield is our Carers Services Coordinator.

Fundraising Team

Marie-Claire Dillon is our Fundraising Manager, responsible for the fundraising work of the charity. She has a degree in languages and a background in publishing and bid-writing for the voluntary sector.

Kate Stonehouse is our Corporate Engagement Officer.

Jacqui McGachie is our Communications Officer looking after our website, newsletter and social media.  Jacqui has many years experience working in communications in both the statutory and voluntary sector.

Administration Team

Amanda Limm is our Office Manager and Administration Team Leader. She has many years experience in the voluntary and statutory sectors in administration and management.

Paul Johnson MBE is our bookkeeper. He is a retired accountant with a long career working abroad with several high profile accountancy companies.

Elaine Ryan is our Administration Officer. She has many years experience working in the private and voluntary sectors.

Clubs and Respite

Abbi Chambers is our Clubs Manager, running all our clubs and social activities for children, adults and their parents/carers. She has experience in supporting vulnerable adults, housing and in coordinating day service activities; she has a degree in visual studies.

Charlie Macdonald leads our Gateway Club and Disco/Karaoke and is a Principal Care Support Worker in our ME Day Service.

4ME Activities Service

Our Principal Care Support Workers who run our 4ME Activities Service at Alexandra Road are Charlie Macdonald and Hannah Pritchard. They are ably assisted by our Senior Carer Support Workers Teresa Paine and Richard Smith and by our Care Support Workers; Jackie and David. Halima Khatun is the project administrator.


Zoe Ridout, MEng Hons. Zoe has been with the charity since 2015 and is Interim Chair of Reading Mencap, while the charity seeks a permanent Chair. She is a Business Development Manager for a large international organisation providing corporate and business services. She also has experience in strategy development and implementation, strategic planning, market and competitor analysis, financial analysis, commercial contract management, team management and customer stakeholder management. Zoe is responsible for the charity’s business plan and oversite of the charity’s business development.

James Eustace joined Reading Mencap as a Trustee in late 2022 and is a professional marketing expert with more than 20 years’ experience in industry. He leads our marketing strategy work.

Hugh Baxter joined us in late 2022. He is an experienced executive with a background in financial services, capital markets, sales and marketing for more than 30 years. He has degrees in both Business and Law and a Diploma in Banking and Finance.

Jim Allpass joined Reading Mencap in late 2022 and will shadow our Treasurer. He has more than 30 years’ experience in industry as a qualified Chartered Accountant at both an operational and strategic level.