Season’s Greetings from everyone at Reading Mencap

Wishing you a very Merry Christmas from everyone at Reading Mencap and best wishes for a Happy New Year.

Reading Mencap’s services close at the end of Tuesday 21 December and reopen on Tuesday 2 January.

If you need help over the festive period:

Reading Borough Council Civic Offices

The Civic Offices, Bridge Street, will be closed to the public from 5pm on Thursday 23 December 2021 and will re-open again at 9am on Tuesday 4 January 2022 by appointment only. The Call Centre will also be closed during the same period. If members of the public need to contact the Council outside of opening hours, call the normal out of hours number for any emergencies on 0118 937 3737.

Adult Social Care

A reduced service will be running over the Christmas period. This will be to support people who require urgent assistance on 24 December, 29 December, 30 December and 31 December. Normal services will be in place from Tuesday 4 January.

Residents with an urgent enquiry can call 01344 351999. For weekends, bank holidays and out of hours emergencies please contact the Out of Hours Team on 01344 786543.

Brighter Futures for Children

Brighter Futures for Children (BFfC), which provides children’s social care, early help and education services in Reading, will be running a reduced service over the Christmas period.

For any urgent matters outside normal office hours, weekends or bank holidays, call (0118) 937 3641. All BFfC services will resume from Tuesday 4 January 2022.

Medical Assistance

You should use the NHS 111 service if you are ill or hurt and need help fast but it is not a 999 emergency.

Call 111 or visit

Reading Walk-in Centre

Anyone can use Reading Walk-in Centre, 1st Floor, 103-105 Broad Street Mall, Reading RG1 7QA.

Open: Christmas Eve 8am – 6.30pm.

Closed: Christmas Day, Boxing Day, Monday 27 December and Tuesday 28 December.

Open: Wednesday 29 December 8am – 8pm, Thursday 30 December 8am – 8pm and Friday 31 December 8am – 6.30pm.

Closed: Saturday 1 January, Sunday 2 January and Monday 3 January.

Open: Tuesday 4 January.


The Accident and Emergency Department is based at the Royal Berkshire Hospital, Centre Block, Craven Road, Reading RG1 5AN. Tel: 0118 322 7019.

Call 999

In a life-threatening emergency, a fire or when a crime is being committed, call 999 for the police, fire service or ambulance service.

When should I use 101?

You should call 101 to report crime and other concerns that do not require an emergency response.

Christmas 2021 pharmacy opening hours

Pharmacy opening hours may be different over the Christmas period. Remember to collect any prescription medicines you may need over the bank holidays – most GP practices ask that patients order their prescriptions at least two days in advance.

It’s worth checking directly with pharmacies to see if they’re open before making a journey, as opening times may be subject to change.

Pharmacy opening hours in the Reading area over the festive period.