SEND Local Offer needs your feedback

It’s that time of the year again! SEND Local Offer needs your feedback… 

Let them know what you like, what you want improved, or just keep as it is!

This will help them further improve the information, accessibility, usage and will assist in developing and improving the SEND Local Offer working in partnership with parent carers, children, young people and practitioners.

Please spare a few minutes to complete this short survey

The survey end on Monday 2 December 2019. The results will be published on the SEND Local Offer.

Reading's Local Offer gives children and young people with special educational needs or disabilities from birth to 25 and their families information about what support and services are available in the local area. This information can be found by visiting


Study looking at faces

Researchers from the University of London are looking for volunteers aged between 18 and 35 with Williams syndrome or Down’s syndrome to investigate how they perceive and process faces.

Participants will be asked to play computer games that involve looking at faces presented on a screen and making judgments about them. For example, Is that Tom? Is he happy? Collage of faces

The computer sessions can be run at a location convenient to participants.

The ability to be able to recognise others and understand their emotions is critical for our day-to-day lives. This research will be looking at how these abilities change as children with Williams syndrome and children with Down’s syndrome move towards adulthood.

Anyone interested in taking part can register on their website, where more information can be found:

or visit the WilliamsandDownSyndromeResearchGroup facebook page.


#What would you do?

The NHS in Reading is changing, and it needs your help.

The Government is investing an extra £20bn a year in the NHS until 2023. You can help decide how that money should be spent in our local NHS.

What would you do to make the NHS better in Reading?  Question Mark

Mandi Smith, our Chief Executive, would like every person in Reading with a learning disability to receive their annual health checks at their GP practices.

How would you make it easier for people to take control of their own health and wellbeing? What would you do to make support better for people with long-term conditions?

Please take part in a short survey

There are two Easy Read guides:

What would you do to give people more control of their care?

What would you do to give people better support?

Local GPs and other decision-makers who fund and plan local health services – known in our area as Berkshire West Clinical Commissioning Group – have been asked by NHS England to make sure they use they survey findings to inform a local plan they are drawing up to decide how health care will be delivered over the next 10 years for our communities.

Now is the time to share your ideas and experiences to help make local health services better for everyone in Reading #WhatWouldYouDo


#Declare Your Care

People regret not raising concerns about their care – but those who do raise concerns see improvements.

New research has found that almost 7 million people who have used health or social care services, in the last five years, have had concerns about their care but never raised them. Of these, over half (58%) expressed regret about not doing so.

The Care Quality Commission (CQC) is calling for people to speak up about their experiences of care.

The most common reasons for not raising a concern were: 

  • not knowing how (20%) or who (33%) to raise it with 
  • not wanting to be seen as a ‘troublemaker’ (33%)
  • worries about not being taken seriously (28%).
  • over a third of people (37%) felt that nothing would change as a result.

However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.

The research is being published today by CQC to mark the launch of their ‘Declare Your Care’ campaign. The campaign is encouraging people to share their experiences of care with CQC to support its work to improve standards of care in England.

The majority of people who did raise a concern or complaint were motivated by a desire to make sure that care improved for others. This included wanting to improve the care they, or a loved one, had received (61%) and improve care for everyone using the service (55%) with a smaller number also hoping for an apology or explanation (26%).

The main reasons given for raising, or wanting to raise a concern, were delays to a service or appointment, lack of information and poor patient care. Additionally, over a fifth indicated that they have raised or wanted to raise concerns about the lack of communication between health and care services.

You can share your experience of care, on behalf of yourself or a family member, at


Declare Your Care infographic